Talking to Each Other
Nursing Australia believes that "effective communication skills underpin all meaningful relationships" and that the manner by which we express ourselves on a personal and professional level can make all the difference to a satisfactory outcome. To this end we are pleased to bring you some short tips on "Talking to Each Other".Effective Communication
- Acknowledge the other person
- Clearly state WHAT you need
- Make the job easier for the other person
- See the situation from the other persons point of view
- Question
- Restate
- Express ideas
- Support and listen to ideas
Representing your Organisation
- Whether face to face or over the telephone you are representing your organisation
- The customer equates the image you portray with your organisations image
- Appearance is an instant sign of attitude
- First impressions are lasting ones
- Your appearance is also effected by: Your office - an extension of your professional attitude; your body language; your speech and how well you listen.
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